Return or Exchange Policy
If you’re looking to return or exchange your order for whatever reason, next conditions will be considered:
Returned or exchange items must be returned in original packaging.
- Returned or exchange items must have no visible signs of use.
- Returned or exchange items transaction will be subject to a 25% restocking fee.
- Discounted items are final sale and cannot be returned or exchanged.
- Seasonal items are final sale and cannot be returned or exchanged.
- We are not responsible for any damage/defected Foil Balloons. No exchange or returns allowed.
To initiate a return or exchange, please visit our store with the receipt or send an email to sales@festiusacom to get an authorization of the transaction. Refunds or exchanges will not be issued for unauthorized returns. Then you have 7 calendar days to send the package back to the store. Any shipping fees the customer will need to pay.
16721 Hollister St., Bldg 7, Suite N. Houston, Texas 77066.